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FAQs

When can I visit?

Magical Christmas opens its doors on Saturday 30th November 2019 and is running on selected days right up until Christmas Eve. To see the full list of dates, times and available tickets go to
www.chobhamadventurefarm.com/christmas

Do I get access to the adventure farm?

Great news!! Your Magical Christmas ticket also includes FREE access to the adventure farm for the day Yippee!!. Please check the time of your Christmas booking with the adventure opening hours before your visit as the adventure farm will run its regular opening hours.

What is included?

Festive fun with Santa’s Elves who have been working hard all year to bring you the best Christmas ever. Join us as an official elf helper, meet a variety of characters and take part on activities. All this PLUS meet REAL LIFE reindeer, head in to see Father Christmas himself who has presents for everyone, even you big kids and build your very own bear in the elves workshop to take home… A truly magical Christmas experience you will not want to miss.

Will there be reindeer?

YES, Santa has flown in some of his special reindeer to meet you ahead of their big flight on Christmas eve.

How long does the experience last?

The experience will last approximately 2 – 2.5 hours

Can I bring an under one with a sibling?

Yes, babies in arms under one year are completely free when accompanying with a full paying child. Add an under one ticket to your basket, any fees will be removed at the checkout. Please note you may be asked for proof of date of birth for babies nearing their first birthday.

Can I bring an under one without a sibling?

Yes, adults bringing an under one without an accompanying sibling can do so during off peak times with a reduced fee of £15 for the under one. The reduced fee is only available during off peak, during peak times an under one attending without a sibling will be required to purchase a regular child ticket

Can I get a reduced fee for a carer?

Yes, should you require a carer, a reduced fee of £15 per carer applies. One carer per person with a disability. Bring along proof of your DLA/PIP payments within the last two years along with your confirmation on the day of your visit.

How many people are in my group?

Your Magical Christmas tickets will be included within a group of upto approximately 25 people however families will see Santa individually.

Can my family see Santa on their own?

Yes, you will break away from your group and see Santa as an individual family.

Can I take photos?

You sure can, take as many as you would like throughout the experience, including your own santa selfies. During your time with Santa we will take a professional full family photograph which will be available to purchase at the end if you wish.

Can I take in my buggy?

We kindly ask all families with young children not to bring buggies and pushchairs to visit Santa. Those with buggies will be required to leave them in the buggy park for the duration of the experience.

Is there food and drink available?

The Bean Box located inside the ‘Elf Check In’ marquee sells a variety of hot and cold festive beverages and snacks which you can take into the experience with you. We politely ask you to use the bins provided when disposing of rubbish inside the experience to help us keep the experience extra magical for everyone attending.

The farm also provides a wide variety of delicious hot and cold lunches and snacks located in the inside play area before or after your Christmas visit. Please note the farm will run its regular opening hours, opening hours are available on the website.

Is there parking onsite?

Parking at the farm is free. Please allow extra time on weekends and during school holiday as the car park may be busy to ensure you arrive at ‘Elf check in’ (located in a marquee in the outside play area) 10 minutes before your booked timeslot.

How do I book?

Tickets can only be booked through our website with the exception of groups over 10 people. Once you have completed your booking you will receive an email to the email address you provided which is also your ticket, keep this safe as you will be asked to produce this when you arrive.

Where do I book?

Please book your tickets online via www.chobhamadventurefarm.com/christmas

Can I book tickets on the day?

On the day tickets are subject to availability. Please ask at reception or call ahead to find out if there are any tickets available. If you are in luck, on the day tickets can only be purchased on site (on the day tickets cannot be purchased via the website) On the day tickets cannot be reserved over the phone.

How do I book in a group?

Should you wish to bring a group of 10 or more, please contact the team direct on 01276 919212.

I don’t have a printer?

Don’t worry we accept printed and electronic tickets or make a note of the reference number.

I didn’t receive a confirmation?

If you have completed your booking and you do not receive your confirmation within 48 hours, please check it hasn’t sneaked into your junk or spam folders. Failing this please give the team a call asap who can fix this for you.

What time should I arrive?

On the day of you booking please arrive in good time and check in with the elves approximately 10 minutes before your booking time.

Do you issue refunds?

Please note all tickets are non-refundable.